If your questions are not answered with the following Frequently Asked Questions, please complete our technical support form by clicking on the link below.
- Can I save the PDF that is created, for my own records?
- File Prep Prior to PDF creation
- How does using PDF JobReady benefit me?
- Instead of seeing the PDF preview, I see "The security plug-in required by this command is unavailable". What is going on?
- My documents are not quite print-ready. They still need layout work done by my printer. Will they be able to do this work once I've converted the file into a PDF?
- What applications work with PDF JobReady?
- What are the System Requirements for using PDF JobReady?
- Can I save the PDF that is created, for my own records?
Yes, from the preview screen you can save the JobReady PDF file to your computer. You will be able to view, and print the file only from that computer, or the print shop.
- File Prep Prior to PDF creation
Though "Job Ready" PDF is a powerful and convenient tool, it does not correct errors
made in the preparation of the "native" application file. All images in your document need to be saved in the correct color mode using Adobe Photoshop prior to placement in your application document file. The correct color mode for full color images is "cmyk". The correct mode for black and white reproduction is "grayscale". Any "rgb" images allowed to remain in your document will print as "muddy" images in the final printed product. The correct
resolution for printed images is 300dpi.There should be no "auto" colored black copy
in the application file. If an "auto" color setting appears in the application color or swatch list,delete it and map the effected copy to "black".Fonts: For the most part, the settings included
in the "Job Ready" PDF download should embed the fonts you have used in the application file. This will not be the case if the font utilized
is corrupted or not properly installed on the computer being used to create the PDF. If the native application document has been moved from
one computer to another in order to create the
PDF, you should know that though the same font may be resident on the newer machine, the version may be different and "reflow" or other
problems can occur.Corel,Publisher and MS Word are not supported applications in most commercial print shops.
A PDF created from these applications will bear
various defects that will cause problems with
the final printed piece. - How does using PDF JobReady benefit me?
PDF captures formatting information from a variety of desktop publishing applications. This makes it possible for you to send your formatted documents and have them appear on the recipient's monitor or printer as you intended. This means the folks at your favorite print shop may spend less time making modifications to your "completed" document which you would then need to proof. Your project gets a jump start through the production cycle and ultimately gets returned to you in shorter time. And, since the PDF file format was developed by Adobe systems, why not use the creation tool developed by them as well?
- Instead of seeing the PDF preview, I see "The security plug-in required by this command is unavailable". What is going on?
If you see this message instead of the PDF preview, then something interfered with the proper installation of the PDF JobReady driver. Verify that you are running the most recent version of Reader, and upgrade it if necessary. Then uninstall PDF JobReady, and restart the machine. Install PDF JobReady and try again.
- My documents are not quite print-ready. They still need layout work done by my printer. Will they be able to do this work once I've converted the file into a PDF?
Yes, your printer will be able to preflight and modify the PDF when necessary with other applications designed for this purpose.
- What applications work with PDF JobReady?
PDF JobReady supports almost every desktop application. However, initial testing has shown CorelDraw to be a slower conversion process with occasional errors. This is caused by an incompatibility between CorelDraw and the PostScript drivers. We have no reports of incompatibilities with other applications.
- What are the System Requirements for using PDF JobReady?
A PDF JobReady driver is available for: Windows 2000 and XP, and Mac OS X.
You will need the latest version of Adobe Reader *.
PDF JobReady uses an integrated Internet Explorer window. Browser Requirements for Windows 2000, XP and Vista:
At least IE 6*The Mac OS X driver uses an integrated Safari window, no browser or Reader requirements apply
